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Why payouts were not generated for some promoters?
Why payouts were not generated for some promoters?
Virgil avatar
Written by Virgil
Updated over 3 years ago

For Monthly payout terms, FirstPromoter generates the payouts on 1st of each month, but they won't get generated if:

  • the unpaid balance for the promoter on the respective campaign (excluding the amount that is already assigned on pending/unpaid payouts from previous cycles) is lower than the minimum payout balance set on the campaign for the payout method selected by the promoter.
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    To check your current minimum payout amount, go to Campaigns section and hover the cursor over the (i) icon on top-right of the campaign item near 'Payout terms' label

Note: the payouts are generated on 1st of the month so that's when we check if the balance if over this minimum.
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If you look right now and see the unpaid amount is higher than the minimum amount and you're wondering why the payout was not generated, probably the promoter earned a few more commissions since the 1st.
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  • * the promoter had NO payout method selected on 1st of the month when payouts are generated. If they add the payout method after 1st of the month, the payout will be generated next month as usual on the next cycle.
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    ​For example, in the screenshot below, a promoter added the payout method only in Jan 7 so we couldn't generate payouts before that date.

  • you had the fraud protection feature to not generate payouts unless the promoter has over x active customers on the 1st of the month when payouts are generated
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If you want to generate the payout earlier, you can click on the promoter name, scroll down, click Payouts then click "Partial payout" button. This will generate a payout for the unpaid amount until current date.

 *This rule doesn't apply for campaigns created before October 2019 that had a minimum payout amount set.

Some examples

  1. The min. payout amount for Paypal method is $50 and on 1st of December the promoter unpaid balance was $40.
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    In this case, the payout couldn't be generated. Even though on Dec 20th, you see the amount owed as $60, it doesn't matter, the rest of $20 was earned after Dec 1st. On Jan 1st the payout will be generated if there are no refunds to bring the balance below $50.

  2. An affiliate signed up, earned commissions that were over the minimum payout amount set on the campaign, but he forgot to add his Paypal account. In this case, the payout won't be generated on 1st of the month. After the promoter adds the paypal account, on 1st of next month, the payout will be generated and you'll be able to pay him.

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